We’re excited to share some fantastic news from our latest customer satisfaction report: this month, we achieved an impressive 100% customer satisfaction rate! This milestone reflects our unwavering commitment to delivering exceptional service and quality to our valued customers. Join us as we dive into what this means for our community and how we plan to continue exceeding your expectations.
Summary Statistics
1. Were the undertakings of the sales representative completed to your satisfaction? 100.00%
2. Were the fitters courteous and efficient? 100.00%
3. Was the installation completed professionally? 100.00%
4. Was your home left clean and tidy? 100.00%
5. Given that trust is important when letting people into your home, based on your experience
would you recommend this Network member to friends and family?
100.00%
6. Was communication with the Installer satisfactory? 100.00%
7. Are you happy with the products supplied by the supplier? 100.00%
Overall Score (Questions 1 to 5 only). 100.00%
Customer Comments
Cox, S : Rugby Double Glazing fitted 4 windows in my home in October 23, all involved in the process were professional, friendly and tidy throughout the fitting process. The fitters were punctual and considerate of my home during their working day, all work was carried out in a timely manner. overall, a great job by Rugby Double Glazing.
Rolison, C : Recommended by our architects, Rugby Double Glazing were professional, courteous and punctual. They provided a competitive quotation for all our glazing needs and always responded against set expectations. Nothing was too much trouble and we are very pleased with all the windows and doors which are of an extremely high quality, Cant recommend them high enough!
Newton, A : I had a great experience with both the office staff and the installers. I had four windows and a front door fitted. Zack and Bobby were on time, professional, personable and clearly experienced. They communicated well on progress throughout and left the house tidy when they were done. Will definitely be using RDG again when I get round to the conservatory.
Barr, G : We primarily need a new Endurance Front Door for improved security and a couple of smaller windows. Most of the property had new windows installed before we purchased it in 2020, but these few items were much older units. Now, the property is fully double-glazed with modern doors and windows. All works were carried out on time, and the team were excellent with communication.
Starling, N : To plan and build single story conservatory to rear of property. Completed to schedule and on budget. Highly recommended local company, clean and efficient, good work ethics onsite, gave accurate time keeping, kept informed throughout the build process. Any defect was highlighted and rectified to customer satisfaction. We are very pleased with final product.
Starling, N : To plan and construct a single story conservatory to rear of property to customer design. Work completed to schedule and budget. Highly recommended local company, Gave support and information regarding the build throughout the construction. Any defect was highlighted and investigated and corrected. Conservatory was completed on time, on budget and we are extremely happy with final product.
