We’re excited to share some fantastic news from our latest customer satisfaction report: this month, we achieved an impressive 100% customer satisfaction rate! This milestone reflects our unwavering commitment to delivering exceptional service and quality to our valued customers. Join us as we dive into what this means for our community and how we plan to continue exceeding your expectations.
Summary Statistics
- Were the undertakings of the sales representative completed to your satisfaction? 100.00%
- Were the fitters courteous and efficient? 100.00%
- Was the installation completed professionally? 100.00%
- Was your home left clean and tidy? 100.00%
- Given that trust is important when letting people into your home, based on your experience would you recommend this Network member to friends and family? 100.00%
- Was communication with the Installer satisfactory? 100.00%
- Are you happy with the products supplied by the supplier? 100.00%Customer Comments: Latham, J : We had new windows and shutters fitted at our property – the work was excellently performed – efficient, effective, clean and tidy and a very professional job – Gary and his colleagues were absolutely perfect Ayers, L` : The team were friendly and efficient throughout the process. Very pleased with the product and final standard of the installation. Efforts made to minimise disruption, and clean up mess were reasonable and in line with expectations.
There was an issue with the order where the units for one window were made up incorrectly. But this was sorted swiftly and simply and was no inconvenience to us.
Savic, D : Fantastic and professional
Fisermanis, C : Fitted on time professionally and I love the quality and look of the door. Great service.
Matthews, Sheila : Installed outdoor back garage door and back door. It was done to the agreed schedule and budget. There were no snags. Work was completed quickly accurately and efficiently.
Rogers, J : Sliding door fitted .
Locking problem resolved satisfactorily the next day
Simkin, P : Installed new front door and frame to a very high standard. All work carried out on time, in full to the agreed schedule and budget.
Throughout process was very helpful and efficient. Really pleased all round and have no complaints. Would use company again if required. Pennington, S : extremely helpful when we went into the showroom, we chose rugby double glazing as they are local to us, very friendly, efficient at keeping us up to date with installation date etc. we had a kitchen window and double patio doors, they are beautiful. Also the surveyor who came out to measure was efficient, helpful and friendly.
Farndon, G : Replaced existing front door + side screen, and porch and landing windows
Work completed in near-freezing weather without fuss, and quickly
Polite and professional
Error with door survey overcome successfully but necessitated extended fitting time
Brown, G : Replaced my bathroom window. All work carried out professionally and efficiently. Good communication from the company throughout.